Privacy Policy

Welcome to Dewey's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fresh-deweys.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile-optimized pages, online ordering system, email communications, and any related services, sales, marketing, or events that refer or link to this policy (collectively, the "Services").

1. Who We Are

Dewey's Pizza is a food service business operating in the United States. We operate the website located at fresh-deweys.click and offer online food ordering, delivery, and pickup services to our valued customers.

For any questions, concerns, or requests related to this Privacy Policy, please contact us using the information provided in Section 15 of this document.

2. Information We Collect

We collect information about you in a variety of ways in order to provide our food services effectively and improve your experience with Dewey's Pizza. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletter, contact us, or otherwise interact with our Services. The personal information we collect may include:

• Contact Information: Your full name, mailing address, billing address, delivery address, email address, and telephone number.
• Account Credentials: Username, password, and security questions if you create an account with us.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your payment. Note that we do not store full payment card details on our servers; this information is processed by secure third-party payment processors.
• Order History: Details of food items ordered, order preferences, special dietary requests, delivery instructions, and transaction records.
• Communications: Messages you send us via email, contact forms, customer service inquiries, feedback, and reviews.
• Marketing Preferences: Your preferences for receiving promotional communications from us, including email newsletters, special offers, and loyalty program information.
• Loyalty Program Data: Points balances, redemption history, and participation records if you join our rewards or loyalty program.

2.2 Information Automatically Collected

When you access or use our website and Services, certain information is automatically collected by our systems. This includes:

• Log and Usage Data: Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, links clicked, and other diagnostic data.
• Device Information: Device type, unique device identifiers, device model, mobile network information, and hardware configuration.
• Location Data: Approximate geographic location derived from your IP address, or precise location data if you grant us permission through your device settings. Location data helps us provide accurate delivery estimates and localized menu options.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Please see Section 10 for more detailed information about our use of cookies.
• Session Data: Time and date of your visits, session duration, pages viewed, and navigation paths through our website.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you choose to log in using a social media account (such as Facebook or Google), we may receive basic profile information from that platform, including your name and email address.
• Payment Processors: Confirmation and transaction identifiers from our payment processing partners.
• Delivery Partners: Order status updates and delivery confirmation information from third-party delivery service providers.
• Analytics Providers: Aggregated or de-identified behavioral data from third-party analytics services to help us understand website traffic and usage patterns.
• Marketing Partners: Information that helps us reach you with relevant advertising, subject to those partners' own privacy policies and your consent where required.

3. How We Use Your Information

We use the information we collect for a variety of legitimate purposes related to operating Dewey's Pizza and improving our Services. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including delivery and pickup arrangements.
• Create and manage your online account.
• Send you order confirmations, receipts, and transaction-related notifications via email or SMS.
• Respond to your inquiries, questions, and customer service requests.
• Resolve disputes, troubleshoot problems, and handle complaints.
• Administer loyalty programs, rewards points, and promotional offers.

3.2 Analytics and Service Improvement

• Analyze usage patterns to understand how customers interact with our website and Services.
• Improve and optimize the functionality, design, and content of our website.
• Develop new features, products, and menu offerings based on customer preferences and behavior.
• Monitor website performance and identify technical issues.
• Conduct internal research and development activities.

3.3 Marketing and Communications

• Send you promotional emails, special offers, discount codes, and newsletters about Dewey's Pizza products and services, provided you have opted in or we have a legitimate interest to do so.
• Personalize your experience on our website by displaying content and offers relevant to your interests and order history.
• Serve targeted advertising on third-party platforms based on your interactions with our Services.
• Conduct surveys and gather feedback to improve our food and service quality.

3.4 Legal and Safety Purposes

• Comply with applicable laws, regulations, and legal obligations under United States federal and state law.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, or safety of Dewey's Pizza, our customers, and the public.
• Detect, prevent, and address fraud, unauthorized access, and other illegal activities.
• Respond to lawful requests from government authorities, courts, or law enforcement agencies.

4. Legal Basis for Processing

As a business operating in the United States, we process your personal information in accordance with applicable federal and state laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws. Our processing of your data is based on one or more of the following grounds:

• Contractual Necessity: Processing is necessary to fulfill an order you have placed or to provide Services you have requested.
• Legal Obligation: Processing is required to comply with applicable laws and regulations.
• Legitimate Interests: Processing serves our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your rights.
• Consent: Where required by law, we will obtain your explicit consent before processing your data, such as for certain marketing communications or the use of non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share your information with trusted third-party vendors and service providers who assist us in operating our business and delivering our Services. These may include:

• Payment Processors: Companies that securely process credit and debit card transactions on our behalf.
• Delivery Service Providers: Third-party delivery platforms or courier services used to fulfill your food orders.
• Cloud Hosting and IT Services: Providers that host our website, databases, and technical infrastructure.
• Email and Marketing Platforms: Services used to send transactional and promotional emails.
• Analytics Providers: Companies such as Google Analytics that help us understand website usage.
• Customer Support Tools: Platforms that facilitate our customer service operations.

All service providers are contractually required to protect your information and use it only for the purposes for which it was disclosed.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Dewey's Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to a successor entity. We will notify you via email or a prominent notice on our website if such a transfer results in a material change to how your data is used.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably identify you with third parties for research, marketing, analytics, or other business purposes. This information does not constitute personal information under applicable privacy law.

6. Data Security

The security of your personal information is a top priority for Dewey's Pizza. We implement a variety of industry-standard technical, administrative, and physical security measures to protect your information from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption technology.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant third-party payment processors. We do not store full credit or debit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access it in connection with their job responsibilities. All staff are trained on data privacy obligations.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity and unauthorized access attempts.
• Regular Security Audits: We periodically review and assess our security practices and update them as needed to address new threats and vulnerabilities.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We respect and honor these rights as described below.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: Under the CPRA, you have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary for providing the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service based solely on your exercise of privacy rights.

7.2 General Privacy Rights (All Users)

Regardless of your state of residence, we extend the following rights to all users of our Services:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or outdated personal information associated with your account.
• Right to Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using the following contact information:

• Email: [email protected]
• Website: fresh-deweys.click

We will respond to verifiable consumer requests within 45 days of receipt, as required by the CCPA/CPRA. If additional time is needed, we will notify you in writing. We may need to verify your identity before processing your request to protect against unauthorized disclosure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When personal information is no longer needed, we securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures. Certain information may be retained longer if required by applicable law or for the establishment, exercise, or defense of legal claims.

9. Children's Privacy

Dewey's Pizza does not knowingly solicit data from, or market to, individuals under the age of 18. If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) enforced by the Federal Trade Commission. We take our obligations under COPPA seriously and maintain appropriate safeguards to prevent the collection of data from minors.

If we discover that we have inadvertently collected personal information from a child under the age of 13, we will immediately delete that information from our servers and take appropriate remedial action.

10. Cookie Policy

Dewey's Pizza uses cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and support our marketing efforts.

10.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and store certain information about your preferences or past interactions.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly. These enable you to navigate our site and use core features such as the shopping cart and checkout process. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about pages visited and actions taken. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Allow us to remember your preferences, such as your saved delivery address, preferred menu items, and account settings.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests, both on our website and on third-party platforms. These cookies may track your browsing behavior across different sites.

10.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access your account.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at fresh-deweys.click.

11. International Data Transfers

Dewey's Pizza is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and potentially other countries where our service providers operate.

The data protection laws in the United States and other countries may differ from those in your country of residence. By using our Services and providing us with your personal information, you consent to the transfer of your data to the United States and acknowledge that it will be processed in accordance with this Privacy Policy and applicable U.S. law.

Where we transfer personal information internationally, we take appropriate steps to ensure that adequate protections are in place in accordance with applicable data protection laws, including the use of contractual safeguards, standard contractual clauses, or other approved transfer mechanisms.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dewey's Pizza. This Privacy Policy does not apply to those third-party services. We have no control over, and assume no responsibility for, the privacy practices or content of any third-party sites or services.

We strongly encourage you to review the privacy policies of any third-party services you access through our website, including payment processors, social media platforms, and delivery partner apps. Your interactions with these third-party services are governed solely by their respective terms and privacy policies.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, Dewey's Pizza does not currently respond to browser DNT signals, as there is no consistent industry standard for how such signals should be interpreted. We will continue to monitor developments in this area and update our practices as appropriate.

However, California residents may exercise their right to opt out of the sharing of personal information for cross-context behavioral advertising by contacting us directly as described in Section 7 of this policy.

14. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not adequately addressed your privacy concerns, we encourage you to contact us first so we can attempt to resolve the issue directly.

You may contact our privacy team at: [email protected]

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

14.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection laws, including regulations governing deceptive and unfair business practices related to privacy. You may file a complaint with the FTC online at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).

14.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) at www.cppa.ca.gov or with the California Attorney General's Office at www.oag.ca.gov/privacy.

14.3 Other State Privacy Authorities

Residents of other states with applicable privacy laws (including but not limited to Virginia, Colorado, Connecticut, Texas, and Florida) may have the right to file complaints with their respective state attorneys general or relevant consumer protection offices. We encourage you to consult the resources available through your state government for guidance on how to exercise such rights.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For formal CCPA/CPRA requests, we will respond within 45 days as required by law, or notify you if additional time is needed.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at fresh-deweys.click.
• Where required by law, notify you via email or a prominent notice on our website.

Your continued use of our Services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.